Warranty Policy


Standard Warranty Policy

( All references to "we" and "our" refer to NettradeZ )

  • I. All products come with a thirty days free hardware warranty from order date. The user can purchase additional 1 year/3 year warranty as desired. Warranty does not cover shipping charges.
  • II. If we are notified that a product has been received damaged, or defective on arrival within three (3) days of delivery; the return ground shipping cost will be covered.
  • III. If we are notified that a product suffers from a hardware issue after three (3) days but within thirty (30) days of delivery to the Ship-to address; the return shipping cost is the customer's responsibility.
  • IV. If a replacement unit of the same specifications (if possible) will be shipped at no additional charge within three (3) business days of receipt and inspection of the returned item.
  • V. If no replacement unit of the same specifications is available we will provide a full refund on the price paid for the item returned within three (3) business days of receipt and inspection of the returned item. Shipping costs not included in the refund.

Extended Warranty Policy

  • I. NettradeZ offers one (1) year and three (3) year Extended Warranties on all products which can be purchased at the time of sale, or anytime within the free 30-Day Warranty period.
  • II. Upgrade to the Extended Warranty outside of times specified above will not be allowed.
  • III. If Extended Warranty is purchased, we will provide return ground shipping for hardware issues occurring within the purchased warranty period.
  • IV. If a replacement unit of the same specifications (if possible) will be shipped at no additional charge within three (3) business days of receipt and inspection of the returned item.
  • V. If no replacement unit of the same specifications is available we will provide a full refund on the price paid for the item returned within three (3) business days of receipt and inspection of the returned item. Original shipping costs not included in the refund.

Warranty Exclusions

( Upon product return(s) please see return policies and guidelines here )

  • * Any software issues, including missing or altered user data. The customer is responsible for backing up their data prior to sending the product for service.
  • * Any buyer negligence. (i.e. liquid damage, accidental damage, power surges).
  • * Any diagnostic and/or repair fees by a third-party.
  • * Any product hardware customization, or alteration issues.(i.e. new, and/or different parts not originally shipped by NettradeZ).

Price Protection Policy

  • If a product drops in price within thirty (30) days of purchase, a store credit for the difference can be requested by contacting Customer Service.
  • The product must be listed in the same condition and configuration on Nettradez.com.

Terms of Service

Warranties apply only to electronic hardware products purchased from Nettradez that can be identified by the serial number on file. NETTRADEZ is not liable for any damage to or loss of any programs, data, or other information stored on any media, or any non-Apple product or part not covered by this warranty. Recovery and reinstallation of system and application software and user data are not covered under warranty. This warranty does not apply: (a) to damage caused by accident, abuse, misuse, misapplication, or peripherals; (b) to damage caused by service performed by anyone not approved by NETTRADEZ, or (c) if any Apple serial number has been removed or defaced.


THESE WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. NETTRADEZ SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF NETTRADEZ CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THESE WARRANTIES, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

No NETTRADEZ employee is authorized to make any modification, extension, or addition to this warranty.

NETTRADEZ IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH PURCHASED PRODUCTS, AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. NETTRADEZ SPECIFICALLY DOES NOT REPRESENT THAT IT WILL BE ABLE TO REPAIR ANY PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.